FinSecure Parramatta

From bankingto leadership.

Frances Isaac · Branch Manager

Suite 102, 24 Hunter Street, Parramatta NSW 2150
0424 031 351
parramatta@finsecure.au
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Branch Manager

Frances Isaac

My banking and finance career started in 2013 whilst studying. Over a period of 13 years I have developed extensive experience across customer service, leadership, lending and loan management. My banking journey ended in 2024 as I stepped into the role of a mother. My career equipped me with a well-rounded understanding of the lending industry, leadership, technical expertise and a passion for helping customers achieve their financial goals.

2024 opened a new opportunity to become part of FinSecure, working alongside experienced loan managers and working flexibly to best suit my family. My goal is always to build a strong foundation with my staff and customers. Throughout my career I have supported customers in the personal lending, commercial lending and home lending space, providing tailored solutions to each individual, ensuring a high level of customer service and adhering to all regulatory and compliance requirements.

Over the years I have been fortunate to upskill, gaining valuable knowledge in credit assessment, loan structuring and relationship management, and taking my customers step by step through their most important milestones in their property purchase journey, both home and investments. My ability to gain trust and build long-term relationships has been key to maintaining a successful brand and trusted name in the lending industry.

Norman Isaac and Frances Isaac of FinSecure Parramatta.

From the Parramatta team

Owner operator in the loan management space, mum of three daughters under 2. Building strong futures for my customers and my family. I am committed to building strong futures in every sense.

Frances IsaacBranch Manager, FinSecure Parramatta

The team

Frances Isaac

Branch Manager

Norman Isaac
Branch Manager
Tahlia Gittani
Loan Admin

Client reviews

“We had a fantastic experience working with Frances while arranging our mortgage for our new home. From start to finish, she was incredibly knowledgeable, professional, and always happy to answer our questions. She was a great source of information throughout the entire process and made what could have been a stressful experience feel smooth and straightforward. Frances kept us informed every step of the way, and everything went seamlessly thanks to her guidance and support. We truly appreciated her dedication and would highly recommend her to anyone looking for a trustworthy and reliable mortgage broker. Thank you, Frances, for helping us secure our new home.”

Jessica SFinSecure ParramattaResidential | New Home Purchase

“We couldn’t be happier with our experience working with Frances Norman and the team at FinSecure. From our very first meeting, they demonstrated total professionalism, extensive industry knowledge, and prompt responsiveness that kept us at ease. They took the time to explain every single step, answered all our questions promptly, and made what could have been a highly stressful process completely seamless. If you want a top-tier lending manager who genuinely delivers excellence from start to finish, we highly recommend them!”

Julie TFinSecure ParramattaResidential | End-to-End Support

“We had a fantastic experience working with Frances while arranging our mortgage for our new home. From start to finish, she was incredibly knowledgeable, professional, and always happy to answer our questions. She was a great source of information throughout the entire process and made what could have been a stressful experience feel smooth and straightforward. Frances kept us informed every step of the way, and everything went seamlessly thanks to her guidance and support. We truly appreciated her dedication and would highly recommend her to anyone looking for a trustworthy and reliable mortgage broker. Thank you, Frances, for helping us secure our new home.”

Jessica SFinSecure ParramattaResidential | New Home Purchase

“We couldn’t be happier with our experience working with Frances Norman and the team at FinSecure. From our very first meeting, they demonstrated total professionalism, extensive industry knowledge, and prompt responsiveness that kept us at ease. They took the time to explain every single step, answered all our questions promptly, and made what could have been a highly stressful process completely seamless. If you want a top-tier lending manager who genuinely delivers excellence from start to finish, we highly recommend them!”

Julie TFinSecure ParramattaResidential | End-to-End Support

“We had a fantastic experience working with Frances while arranging our mortgage for our new home. From start to finish, she was incredibly knowledgeable, professional, and always happy to answer our questions. She was a great source of information throughout the entire process and made what could have been a stressful experience feel smooth and straightforward. Frances kept us informed every step of the way, and everything went seamlessly thanks to her guidance and support. We truly appreciated her dedication and would highly recommend her to anyone looking for a trustworthy and reliable mortgage broker. Thank you, Frances, for helping us secure our new home.”

Jessica SFinSecure ParramattaResidential | New Home Purchase

“We couldn’t be happier with our experience working with Frances Norman and the team at FinSecure. From our very first meeting, they demonstrated total professionalism, extensive industry knowledge, and prompt responsiveness that kept us at ease. They took the time to explain every single step, answered all our questions promptly, and made what could have been a highly stressful process completely seamless. If you want a top-tier lending manager who genuinely delivers excellence from start to finish, we highly recommend them!”

Julie TFinSecure ParramattaResidential | End-to-End Support

Client stories

Many lenders assess applications using strict, standard criteria. This can make it difficult if your income or financial structure doesn’t fit neatly into their system.

Jessica and her husband
Read the story
The challenge
Jessica and her husband needed to refinance existing debts and access additional funds but had been declined by several banks due to a complex income profile and servicing constraints.
The FinSecure solution
We identified a non-bank lender that took a common-sense approach by assessing the customer’s overall financial position rather than relying solely on standard bank policy. This enabled us to structure a solution that consolidated the customer’s debts and provided additional funding for investment purposes.
Jessica and her husband’s monthly repayments were lowered, we improved cash flow, and secured the funds they needed without compromising their financial goals. This solution demonstrated how thinking outside the box and matching the client with the right lender delivered the best possible outcome.
Mary
Read the story
The challenge
Mary had recently become self-employed and was looking to purchase her first home. With less than 12 months of self-employment history, her major bank was unable to assist under their standard policies and change in income stream.
The FinSecure solution
We partnered with a non-bank lender that could assess Mary’s current business performance using alternative income verification. By presenting a strong application supported by business bank statements and evidence of consistent income, the loan was approved.
Mary was able to purchase her first home sooner, without waiting another year to meet traditional bank policy, achieving their homeownership goal with a lending solution tailored to their circumstances.
A long-term self-employed customer
Read the story
The challenge
A long-term self-employed customer of major bank was looking to purchase an investment property but had recently missed a repayment, resulting in the bank declining the application under their credit policy despite an otherwise strong financial position and personal and business banking customer for twenty plus years.
The FinSecure solution
We partnered with a non-bank lender that took a more flexible approach, considering the customer’s strong repayment history, business performance, and the circumstances surrounding the missed repayment rather than focusing on a single credit event.
The customer secured finance for their investment property, allowing them to continue building their property portfolio. By matching them with a lender that assessed the overall strength of the application, we achieved an outcome that wasn’t possible through the major banks.
Eva and her husband
Read the story
The challenge
Eva and her husband wanted to refinance from their major bank and purchase an investment property to help their son John enter the property market. Although they had a strong repayment history and a positive credit score, their existing bank declined the application due to borrowing power limitations under its servicing policy.
The FinSecure solution
We identified a non-bank lender with a more flexible servicing assessment that better reflected the customer’s true financial position. By restructuring the loan and leveraging the available equity, we secured the additional borrowing required to help her son enter the property market.
The refinance was approved, allowing the customers to purchase the investment property while supporting their son John’s pathway into the property market.
This solution delivered an outcome that wasn’t possible under the major bank’s lending criteria.

In the community

Giving back to the community.

Supporting causes close to my heart has always been important to me. I actively contribute to initiatives such as ‘Running for Premmie Babies’, alongside ongoing donations to Westmead NICU and the Children’s Hospital.

Speak with our Parramatta team.

Ready to get started or want to explore your options? Let’s talk.

Contact this branch Call 0424 031 351

FinSecure Parramatta

Frances Isaac

The Parramatta team.

Frances Isaac

Norman Isaac

Tahlia Gittani

What Parramatta clients say.

Real scenarios we help with.

Refinance

Recent change from PAYG to self-employed

Missed repayment

Positive scoring

Giving back to the community.

Speak with our Parramatta team.