Credit Guide

FinSecure Finance is a licensed provider of credit assistance  under the National Consumer Credit Protection Act 2009.  This document provides you with information relating to our  activities. It contains information about various fees and  charges that may be payable by you to us, as well as about  certain commissions we may receive, or we pay to certain third  parties. It also contains information about what you should do  if you have a complaint or dispute in connection with our  services.

In this Credit Guide, the words “we”, “our”, “us”, and  “FinSecure” refer to FinSecure Finance Pty Ltd.

Key Information

Licensee’s Name: FinSecure Finance Pty Ltd

ABN 63 643 564505

Licensee’s Address: Suite 2, 66 Victoria Road Drummoyne NSW 2047

Licensee’s Phone Number: 1300 FINSEC (1300 346 732)

Licensee’s Email Address:  compliance@finsecure.au

Licence Number: 526712

Our commitment to service

We are committed to assisting you with our comprehensive range of FinSecure home loans catering to most borrowers’ needs. Once we have established your goals and objectives we will investigate and assess a range of options from our loan products.

Services we Provide

We are authorised to arrange loans under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing, and finance broking.

What is Credit Assistance?

We give you credit assistance when: we assist you to apply for a particular loan; we suggest you apply for a particular loan (or suggest you  apply for an increase to an existing loan); or we suggest you remain in your current loan.

The Assessments we need to do before giving you credit assistance

Before we provide credit assistance to you, we assess whether the particular loan is suitable for you. To do this, we need to  make reasonable inquiries and verify that: the loan or lease or increase will meet your requirements and objectives; and you can meet the proposed repayments.

We won’t be able to give you credit assistance if our  assessment showsthat: you won’t be able to meet the proposed repayments without substantial hardship; or the loan won’t meet your requirements or objectives

Copies of our assessment

If we provide you with credit assistance, you can ask us for a  copy of our assessment any time up to 7 years after we provide  you with a credit assistance quote. To request a copy please  contact us. We will provide you with a copy: within 7 business days after the day we receive your request –  provided you make the request within 2 years of the date of  our credit assistance quote; or otherwise, within 21 business days after the day we receive your request.

Fees payable by you to us

We may charge you for our services when providing credit  assistance. If a fee is to be charged, this will be disclosed to you  in our quote which will be provided before we provide you  with credit assistance. You can ask us how these are calculated.

Other fees and charges

You may have to pay other fees and charges (such as an application fees, valuation fees and other fees) to the lender or  other parties. You should review the disclosure documents  and your loan contract for further details of any such  fees and charges.

Commissions received by us

Commissions may be payable to us by the credit provider for  any loan that is settled for which we have provided credit   assistance. The amount varies between lenders and your  settled loan amount. These are not directly payable by you and  further details of the commission earned by us will be included  in the credit proposal disclosure document that will be  provided to you. You can request information from us about the fees that we are likely to receive, how those fees are calculated, and our  reasonable estimate of the fees or commissions that will be  payable.

Commissions payable by us

If a third party has introduced you to us or referred you to us, we may pay them a commission or a fee. More detail about  those payments will be set out in the credit proposal disclosure  document. We may pay commissions to, but not limited to  authorised representatives, mortgage brokers, real estate  agents, accountants, legal firms and financial planners. These  commissions are not directly payable by you. You can ask us  for an estimate on how these are calculated.

Our Internal Dispute Resolution Scheme

We hope you are delighted with our services, but if you have any complaints, you should notify us by contacting our Complaints Officer by: phoning 1300 346 732; emailing: complaints@finsecure.au;  writing to PO Box 3122 Wareemba NSW 2046

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly.

Our External Dispute Resolution (EDR)

If we do not reach agreement on your complaint, you may be able to refer the complaint to the Australian Financial Complaints Authority (AFCA) scheme, which can be contacted: by phoning on 1800 931 678; by email at info@afca.org.au; or in writing to GPO Box 3, Melbourne VIC 3001.

See www.afca.org.au for more information about AFCA.

The AFCA scheme is a free service established to provide you with an independent mechanism to resolve specific complaints.  You can obtain further details about AFCA and obtain details of our privacy policy on request.

PRIVACY STATEMENT

ABOUT US (“we, us, our”):

Licensee’s Name: FinSecure Finance Pty Ltd

ABN 63 643 564505

Address: Suite 2, 66 Victoria Road Drummoyne NSW 2047

Phone Number: 1300 FINSEC (1300 346 732)

Website: FinSecure.au

We need to collect personal information about you to provide you with credit assistance.  This privacy statement tells you how we collect your information, what we use the information for and who we share the information with.  If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

How information is collected from you

We will collect your information from you directly whenever we can, like from enquiries we make of you when you seek credit assistance from us. We may verify that information from sources referred to in the responses to those enquiries or in this privacy statement.

How information is collected from other sources

Sometimes we will collect information about you from other sources as the Privacy Act 1988 permits. We will do this only if it’s reasonably necessary to do so, for example, where:

  • we collect information from third parties about a loan or lease in relation to which you seek our services;
  • we can’t get hold of you and we rely on public information (for example, from public registers or social media) or made available by third parties to update your contact details; or
  • we exchange information with your legal or financial advisers or other representatives.

When the law authorises or requires collection of information

Some law may require us to collect personal information about you. For example, we may require your information to verify your identity under Australian Anti-Money Laundering law.

How your information may be used

We may use your information for purposes including:

  • giving you credit assistance;
  • giving you information about loan products or related services including help, guidance and advice;
  • considering whether you are eligible for a loan or any related service you requested including identifying or verifying you or your authority to act on behalf of a customer;
  • assisting you to prepare an application for a loan;
  • administering services we provide, for example, to answer requests or deal with complaints;
  • administering payments we receive, or any payments we make, relating to your loan or lease;
  • telling you about other products or services we make available and that may be of interest to you, unless you tell us not to;
  • identifying opportunities to improve our service to you and improving our service to you;
  • telling you about other suppliers, with whom we have arrangements, that supply goods or services that may be of interest to you;
  • allowing us to run our business efficiently and perform general administrative tasks;
  • preventing or investigating any fraud or crime or any suspected fraud or crime;
  • as required by law, regulation or codes binding us; and
  • any purpose to which you have consented.

You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable.

What happens if you don’t provide information?

If you don’t provide your information to us, it may not be possible to:

  • assist in finding a loan relevant to your circumstances;
  • verify your identity or protect against fraud; or
  • let you know about products or services that might be suitable for your financial needs.

Sharing Your Information

General

We may use and share your information with other organisations for any purpose described above.

Sharing with your representatives and referees

We may share your information with:

  • your representative or any person acting on your behalf (for example, lawyers, settlement agents, accountants or real estate agents); and
  • your referees, like your employer, to confirm details about you.

Sharing with third parties

We may share your information with third parties in relation to services we provide to you or goods or services in which we reasonably consider you may be interested.  Those third parties may include:

  • The lender, or funder including their service providers who may be engaged in considering your request for a financial product or service.
  • referrers that referred your business to us;
  • financial services suppliers with whom we have arrangements;
  • valuers;
  • lenders, lessors, lender’s mortgage insurers and other loan or lease intermediaries;
  • organisations, like fraud reporting agencies, that may identify, investigate and/or prevent fraud, suspected fraud, crimes, suspected crimes, or other misconduct;
  • government or regulatory bodies as required or authorised by law. In some instances, these bodies may share the information with relevant foreign authorities;
  • guarantors and prospective guarantors of your loan;
  • service providers, agents, contractors and advisers that assist us to conduct our business for purposes including, without limitation, storing or analysing information;
  • any organisation that wishes to take an interest in our business or assets; and
  • any third party to which you consent to us sharing your information.

Sharing outside of Australia

We, our insurers and the businesses we disclose your information to may disclose this information to businesses located overseas, such as in the Hong Kong China, the Philippines, Malaysia, Nepal,Singapore, the United Kingdom, India, United States, European Union (Germany), Canada and Mainland China.

Overseas entities may be required to disclose this information to relevant foreign authorities under a foreign law.  While we attempt to select and secure reputable offshore service providers, we are not liable for any breach or misuse of information sent offshore.  An overseas entity may not be subject to privacy laws or principles similar to those that apply in Australia.  Any information disclosed to an overseas entity may not have the same protection as under the Australian privacy law.  You may not be able to seek redress for any breach of your privacy which occurs outside of Australia.

We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed.

Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.

Privacy Policy

You can find out more about how we manage your information by reading our Privacy Policy available by contacting us.  Please see our contact details above. You can also find a copy of that policy at FinSecure.au. Our Privacy Policy sets out how you can ask us to access and seek to correct information we hold about you and how you may complain against us about a privacy issue.

Information about other people

If you give information to us about another person (like your co-applicant) in relation to the services we provide, you will let that other person know that:

  • we have collected their information to provide those services or for any other purpose set out in this privacy notice;
  • we may exchange this information with other organisations set out in this privacy notice;
  • we handle their personal information in the way set out in our Privacy Policy and this privacy notice and they can:
    • access or request a copy of that privacy policy or this privacy notice; or
    • access the information we hold about that other person by using our contact details above; and
  • we may not be able to provide those services to you unless we obtain their information.